Probability of Collecting vs. Days Past Due

A customer’s willingness to pay diminishes rapidly as time passes – no matter how pleased they may initially have been with the quality of the goods or services delivered.

And that means the sooner a delinquent account is referred for recovery, the greater the possibility of achieving a timely, positive resolution.

Each day’s delay in referring delinquent receivables, for whatever reason, is negatively impacting your company’s profitability. Every dollar recovered, on the other hand, goes directly to your bottom line.

Recovered debts offset charges—dollar-for-dollar—that would otherwise be reduced from profits.

The inescapable conclusion is: while steering your company toward profitable growth, you can’t afford to lose control on the Curve of Gratitude.

By using the Curve of Gratitude as a guideline, we recommend our clients adopt a proactive, disciplined policy and procedure of managing accounts internally. When delinquent accounts do not respond, refer those accounts in a timely manner to avoid unnecessary financial losses.

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